PLITCH blue screen

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Fezi
4943 Posts
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11/4/2024
4
72

In some cases, the PLITCH screen appears completely blue for some Avira users. Unfortunately, the new Avira update has caused some problems. These occur due to the changes in Avira and unfortunately we cannot simply fix it with an update on our part. If you are affected, please try the following: 


Open the Windows Settings and navigate to “Apps”. Enter “Webview” in the search bar and click on the appearing option. The version number should then be the same as in my screenshot: https://i.gyazo.com/9d686143c16ad127c135be7f2bc60025.png 


Then click on “Customize/Modify” and in the next window on “Repair”. Then restart your PC and try to open PLITCH. 


Please give it a try and let us know if this works. Thank you! 

11/4/2024
4
72
avatar frame
Fezi
4943 posts
Achivement: Forum Grandmaster
Achivement: Big Flex
Achivement: Friendly

In some cases, the PLITCH screen appears completely blue for some Avira users. Unfortunately, the new Avira update has caused some problems. These occur due to the changes in Avira and unfortunately we cannot simply fix it with an update on our part. If you are affected, please try the following: 


Open the Windows Settings and navigate to “Apps”. Enter “Webview” in the search bar and click on the appearing option. The version number should then be the same as in my screenshot: https://i.gyazo.com/9d686143c16ad127c135be7f2bc60025.png 


Then click on “Customize/Modify” and in the next window on “Repair”. Then restart your PC and try to open PLITCH. 


Please give it a try and let us know if this works. Thank you! 

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Maneco
6 Posts
#1
11/9/2024

Hello. I have the version you indicated and the blue screen still persists. I am not allowed though to change the Webview2, it says I have no permission. The option to uninstall WEBVIEW2 is greyed out. When PLITCH updated, Avira cought and quarantined this file. win.32.apc.heur/apc.200. After this, the bluescreen came up. I uninstalled and reinstalled plitch to a different SSD, restarted my PC and the problem persisted. I gave all permissions to PLITCH.exe in AVIRA and the problem persisted. Nothing I do works. I start Plitch.exe as admin, and it also does not work. I try reinstalling WEBVIEW2 and it says it is already installed.

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0
#1
11/9/2024
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Maneco
6 Posts

Hello. I have the version you indicated and the blue screen still persists. I am not allowed though to change the Webview2, it says I have no permission. The option to uninstall WEBVIEW2 is greyed out. When PLITCH updated, Avira cought and quarantined this file. win.32.apc.heur/apc.200. After this, the bluescreen came up. I uninstalled and reinstalled plitch to a different SSD, restarted my PC and the problem persisted. I gave all permissions to PLITCH.exe in AVIRA and the problem persisted. Nothing I do works. I start Plitch.exe as admin, and it also does not work. I try reinstalling WEBVIEW2 and it says it is already installed.

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0
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Maneco
6 Posts
#2
11/11/2024

I tried accessing Webview2 for repair through appwiz.cpl control panel and I could access Webview2 for repair by right clicking on the program and selecting change>Repair, where I could not under the windows11 Appa>Installed apps screen. After Webview2 repair finished Plitch screen started fine. Thank you.

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0
#2
11/11/2024
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Maneco
6 Posts

I tried accessing Webview2 for repair through appwiz.cpl control panel and I could access Webview2 for repair by right clicking on the program and selecting change>Repair, where I could not under the windows11 Appa>Installed apps screen. After Webview2 repair finished Plitch screen started fine. Thank you.

0
0
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IronJulia
50669 Posts
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#3
11/12/2024

Hey Maneco,

please open up a support ticket about this issue: https://www.plitch.com/en/support

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0
#3
11/12/2024
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IronJulia
50669 Posts
Achivement: Forum Grandmaster
Achivement: I'm feeling retro!
Achivement: Friendly

Hey Maneco,

please open up a support ticket about this issue: https://www.plitch.com/en/support

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0
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